- Customer Service
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We are dedicated to restoring power to our customers as quickly as possible. The charts below illustrate the power restoration process we follow.
Through switching and repair of high voltage transmission lines and substations, we restore service to the largest number of customers.
We restore power to facilities critical to public health and safety—including hospitals, police and fire stations, water reclamation plants, and communication systems.
We dispatch crews to make repairs to equipment that will return service to the largest number of customers in the least amount of time. These include major feeder trunk lines, high-density housing projects, and large neighborhoods.
Finally, we restore power to smaller neighborhoods and individual services.
In our Storm Restoration Process, damage assessment may take several hours or days depending on the magnitude of the storm. We will make every attempt to provide you with an accurate (ETR) estimated time of power restoration. Once the crew is onsite, we may determine that we can bypass a problem and restore power earlier than expected. In other instances, power restoration may take longer than estimated due to difficulty locating, accessing, or resolving multiple problems.
During major events, ComEd will perform automated calls to determine if a customer’s power has been restored. It is critical to our restoration efforts that every contacted customer responds to the call instructions. Restoration efforts during severe storms may take several days. We ask for your understanding and patience until power is fully restored. As always, public safety takes precedence at all times.
